Introducing Konnect Insights, an omnichannel platform that unifies Social Listening, Community Engagement, Market Intelligence, Powerful Analytics, and much more.
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ORM or Community Engagement
The best in the industry with AI workflows and rich user experience
Basic with heavy focus only on Twitter
Robust Ticketing and Workflows
Excellent!
Limited capabilites
Automated Workflows and Generative AI
Best in the segment!
NA
Social Media Platform Analytics
Offers smart suggestions!
Does not offer smart suggestions
Surveys
Excellent! also offers QR code solutions for surveys.
NA
BI Tools
Best in class BI tools
NA
Integrations (CRMs, Calls, Chats, Marketing Automation, Collaboration Tools)
Offers one view of the customer across all channels - (all Social, Calls, Emails and Chats)
NA
No CC Required
Stop spending on 10+ tools and save up to 91% of your SaaS spend.
Do not miss out on any conversation anywhere on the web. Listen to your customer's voices, engage with them and make them happier.
Analyze customer data from anywhere on the web and social media. Get real-time market intelligence. Fine-tune your strategies and make valuable business decisions.
Understand sentiment, share of voice, media type, classification, influence, demographics, and campaign insights. With great dashboards and smart suggestion (KISS) reports.
See how you are faring against your competition. Understand what is working for them and what is working against them. Understand global trends with support for over 190 languages.
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Enhance customer satisfaction with our unified platform, empowering customer care agents, supervisors, and stakeholders to engage, provide tailored solutions, and create happier customers.
Gain brand clarity with our unified tool. Unlock valuable intelligence on customers, competitors, and your target segment. Meaningfully engage with your customers for enhanced satisfaction.
Save time and effort on Social Listening, ORM, and Turnaround Time reports with Konnect Insights dashboard templates. Easily customize them to match your brand's themes and colors, earning even more brand love.
Unlock valuable insights from the social media goldmine! Discover what users are saying about your brand, competition, and segment. Make sense of the noise with intuitive dashboards.
Stay ahead of crises with real-time alerts. Our mobile app and email notifications ensure you're promptly informed of potential issues before they escalate. Our system monitors social media and the entire web, providing you with immediate signals.
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“Konnect Insights is incredibly powerfull! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Clocktower Advisors- President
“Konnect Insights' main USP is that it has an amalgamation of multiple modules. It was a blessing in disguise to have accidentally stepped on its website. The smooth UX/UI encourages any onlooker to stay put with the tools. Gaining Insights and generating reports has become effortless, we are happy to have chosen Konnect Insights as our Social Listening Partner.
Decathlon- Country Feedback Leader
“The biggest advantage we see with using Konnect Insights is the hands-on approach of the team. They have taken into account our requirements and included the same in their product development roadmap. The platform is easy to use and has added to our overall social intelligence, and we aim to use the data we have to provide impactful insights to our clients.
Dentsu Webchutney- Senior Account Director
“Konnect Insights has been a very helpful 360-degree tool for our marketing and customer support teams. It helped us understand the current market sentiments towards our brand and to create effective strategies around it. The best feature of this tool would be their Reports Dashboard that has a vast variety of data charts that can be used to create reports and presentations whenever needed.
Cuemath- Associate Manager Marketing
“Konnect Insights is primarily a professional social listening and monitoring tool; but, like a Swiss army knife, it actually includes a few other full-fledged services as well: Social CRM tools: workflow and response management features; Analytics: brand, competition, and industry analysis; Social scheduling: easily schedule messages for your social profiles.
Lilach Bullock Ltd- Founder
“Konnect Insights is proving to be essential to my job - right from getting exhaustive coverage for my clients to being able to manage their reputation by responding to customer queries. Most importantly I find it to be intuitive, so if there is anything that I haven't been shown I can generally figure it out for myself. It is the best software of its kind that I have ever used.
Tangram Consulting- Marketing & Social Media Manager
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